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Customer satisfaction questionnaire on the quality of the electronic services of Ajman Transport Authority

Ajman Transport Authority extends its best regards, As a part of the keenness of Ajman government to provide high quality of electronic services and its attention to its customers in the current conditions of the Corona Virus pandemic, we invite you to participate in our survey regarding your satisfaction on the quality of the electronic services of Ajman Transport Authority, please note that the information received will remain confidential It will only be used for improvement and development purposes.


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*Please complete mandatory questions to proceed.
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Do you use any of the electronic services provided by the Transport Authority?
Personal Data
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Customer Category :
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Nationality:
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Age ( More than 18 Years old ONLY )
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Gender:
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Education Level
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Place of Residence or Current Residence:
Availability and Accessibility
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To what extent do you agree with the following:
Service Information
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To what extent do you agree with the following:
Reliability
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To what extent do you agree with the following:
Confidence and Trust
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To what extent do you agree with the following:
Support and Follow-up (Care and Attention)
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Did you need technical support while executing your request/transaction electronically?
Meet the customers’ needs and expectations
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In General, to what extent do the e-services of the Transport Authority meet your actual needs as a customer?
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Since the beginning of 2020, what is your assessment of the services of the Transport Authority , are they :
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In general, will you use the transport authority's electronic services in the future, in case you need to do that?
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Do you advice others to use the transport authority's electronic services?
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In General, How satisfied are you with the transport authority's electronic services?
What aspects do you think need to be developed? (More than one choice can be chosen)
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Add More services
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Ease of the procedures
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simplification ( Clarification ) the instructions
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Enhance the communication with the customers
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Others (specify)
Comments or Suggestions
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Any comments or suggestions you want to add:
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